Customer Service Assistant (m/f/d)

Customer Service Assistant (m/f/d) Remote position | Germany | Part‑time (25h/week, 5 days/week) To support our growth in Germany, CIPEM (ICAPE Group subsidiary) is looking for a Customer Service Assistant (m/f/d) with a first experience in customer service, sales administration or international business. This is a part‑time remote role, working 25 hours per week over 5 days. Your role You will support the daily management of customer orders and ensure smooth coordination between customers, suppliers and internal teams. You will play a key role in delivering high‑quality service and maintaining strong customer relationships. Our solutions include: • Custom‑made technical parts (plastic, metal, batteries, power supplies, cables, keyboards, transformers, etc.) • Electro‑mechanical components for multiple industrial sectors Your responsibilities • Process and follow up customer orders in line with contract review • Support the creation and maintenance of strong, trusting relationships with customers • Act as a coordination point between customers, suppliers, carriers, sales teams and internal departments • Prepare pro forma invoices, invoices and credit notes (in case of disputes) • Answer incoming calls, provide basic information or redirect inquiries • Maintain accurate administrative records and documentation • Assist in improving processes and updating department procedures Your profile • Degree in International Business, Sales Administration or similar preferred • First experience in customer service, administration or a commercial support role • Fluent in German and English (additional languages are a plus) • Knowledge of SAP is an advantage • Strong interpersonal and communication skills • Organized, detail‑oriented and rigorous • Team player with a proactive attitude • Good analytical skills • Interest in administrative and coordination tasks What CIPEM / ICAPE Group offers • Permanent part‑time contract (25h/week) • Competitive salary based on experience – show us what you can do • Fully remote position in Germany • International and collaborative work environment • Opportunities for growth within a fast‑growing global group • Position open to applicants with disabilities Why join us? CIPEM, a subsidiary of ICAPE Group, specializes in custom‑made technical parts across more than 10 product families for a wide range of industries. ICAPE Group is the European leader in Printed Circuit Boards and custom‑made electro‑mechanical parts, with: • 34 subsidiaries worldwide • +3,650 customers in over 60 countries • +650 employees globally We combine technical expertise, service excellence and international reach. Interested? Apply now and share your salary expectations. Find more English Speaking Jobs in Germany on Arbeitnow