Education Specialist

INNERGY is transforming the woodworking industry with purpose built, cloud based ERP software designed exclusively for custom manufacturers. Our platform helps businesses operate smarter, faster, and more efficiently while seamlessly connecting design, production, and delivery for teams creating architectural millwork, cabinetry, and casework. What truly sets INNERGY apart is our people. Founded in 2016, we are a globally distributed team of 200 plus professionals united by deep software expertise and a shared passion for solving meaningful, real world problems. We value collaboration, creativity, and ownership, and we are intentional about building not only powerful products, but also a culture where people feel supported, heard, and inspired to do their best work. With strong momentum and the recent acquisition of Microvellum, a trusted leader in design to manufacturing solutions for the woodworking industry, INNERGY is entering an exciting new phase of growth. This combination expands our capabilities, deepens our industry impact, and accelerates our vision of delivering a truly connected, end to end platform for custom manufacturers. As we scale thoughtfully and bring together top talent and new perspectives, this is a unique opportunity to join a company where your work will have visible impact, your ideas will help shape decisions, and your contributions will play a meaningful role in defining the future of a fast evolving product, team, and industry. Job Description As Education Specialist, your primary responsibility is to build and lead education initiatives that acquire customers, enhance user adoption, engagement, and proficiency with INNERGY’s solutions. This role blends strategy, program design and delivery excellence. You’ll design scalable training programs, coordinate events, and serve as a public ambassador for INNERGY, leading speaking engagements that elevate our brand and customer community. At INNERGY, we operate in a dynamic, entrepreneurial environment where adaptability is key. We wear many hats and support multiple initiatives as we continue to evolve. Success in this role requires strong organizational skills, a customer-focused mindset, and the ability to manage both strategic and tactical elements of our education programs. Duties & Responsibilities include: Education Development & Execution • Develop and deliver educational content, including webinars, workshops, video tutorials, documentation, and interactive training materials to improve customer onboarding and retention. • Facilitate live and virtual training sessions tailored to different user roles and experience levels. • Partner with Customer Success, Sales, and Product teams to identify customer pain points and create targeted education initiatives. • Perform simple video editing to support training materials and education initiatives. Strategic Leadership & Representation • Serve as a public facing representative for INNERGY’s education programs, delivering presentations and workshops regionally. • Partner with Product Marketing on product launches and go to market priorities. Event Planning & Logistics • Plan and execute customer education events, including user conferences, training workshops, and webinars. • Manage event logistics such as hotel contracts, scheduling, speaker coordination, obtaining and organizing presentation assets, technology setup, registration, rehearsals, scripting, slide decks, and post-event wrap-up. • Assist in executing online events, including video organization, registration creation, Zoom meeting and CVENT webinar setup, and full virtual event execution. • Collaborate with marketing to create campaigns that drive attendance and engagement in education events. Customer Engagement & Success • Act as a trusted advisor and thought leader by proactively identifying customer education needs and providing relevant learning solutions. • Work closely with Customer Success Managers to track the impact of education programs on customer satisfaction and retention. • Implement strategies to increase product adoption through self-service learning resources and guided training. • Analyze usage data and customer feedback to continuously refine and optimize education offerings. • Execute post-event surveys via SurveyMonkey and analyze feedback to improve future education programs. Qualifications • Experience delivering technical or software training, ideally within manufacturing, design, CAD/CAM, or SaaS industries. • Strong presentation and communication skills - comfortable speaking to both small and large groups in person or virtually. • Understanding of woodworking, cabinetry, or millwork manufacturing processes is highly valued. • Proficiency with BricsCAD, Microvellum Toolbox, or related design/manufacturing software preferred. • Excellent interpersonal skills with the ability to build relationships and engage customers at all levels. • Organized and adaptable, able to manage multiple customer engagements and travel schedules. • Experience with virtual delivery platforms (Teams, Zoom, or equivalent). • Willingness to travel frequently across Australia and occasionally internationally for customer visits and company events. • Self-starter with a growth mindset and a passion for continuous learning and innovation. Additional Information All your information will be kept confidential according to EEO guidelines. Accessibility & Work Environment INNERGY is committed to fostering an inclusive and accessible workplace. We support reasonable adjustments for individuals with disabilities in accordance with applicable laws. If you require any accommodations during the recruitment process or in your role, please let us know. This role is primarily computer-based and may involve extended periods of screen time and frequent communication through digital tools. Work may be performed remotely or in an office setting, depending on the role and location. We prioritize employee wellbeing, flexibility, and a safe, supportive work environment across all regions. Equal Opportunity Employer INNERGY is an Equal Opportunity Employer that values diversity at every level of the organization. We are committed to creating a workplace free from discrimination and harassment. All qualified applicants will be considered without regard to race, color, religion, sex, age, sexual orientation, pregnancy, gender identity or expression, national origin, disability, veteran status, or any other protected characteristic under applicable law. Location Eligibility Notice This is a U.S.-based remote role. Due to current regulatory requirements, we are only able to consider candidates residing in certain U.S. states. Eligible states include, but are not limited to: Texas, Florida, Missouri, Arizona, Indiana, North Carolina, and Wisconsin. At this time, candidates located in California, Colorado, New York, Illinois, Washington, or other states with active pay transparency requirements are not eligible for consideration. Please mention the word **LUSTROUS** and tag RNTQuMTY1LjI1Mi4xMTM= when applying to show you read the job post completely (#RNTQuMTY1LjI1Mi4xMTM=). This is a beta feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.