IT Support Specialist L2 (f/m/x)

Our goal is to have a solar system on every roof, a storage unit in every house, and an electric car in every garage. Enpal makes this possible with an integrated total solution for decentralized energy—from solar systems and battery storage to wall boxes, smart meters, and heat pumps. At the heart of it all is our AI-powered platform Enpal.One+, which intelligently connects thousands of systems and efficiently optimizes electricity procurement and feed-in on the energy market. Are you ready for solutions that are more than just a promise and bring real quality of life to thousands of households every day? What you create at Enpal will deliver clean electricity tomorrow and bring about lasting change in how we use energy. We are looking for a hands-on IT Support Specialist to join our IT team in Berlin. This role is ideal for someone who enjoys solving technical problems, takes ownership of their work, and thrives in a fast-paced environment where priorities can change quickly. You will be responsible for providing reliable IT support, managing incidents and service requests, supporting device lifecycle operations, and ensuring a smooth employee experience. We are looking for someone who can work independently, communicate confidently with stakeholders, and balance urgent requests with structured service delivery. What you'll do: • Own and resolve L1/L2 technical support requests end-to-end, ensuring timely resolution and adherence to SLAs. • Provide hands-on walk-in and remote IT support across multiple locations. • Troubleshoot hardware, software, connectivity and application issues across Windows, MacOS, iOS and Android devices. • Manage, prioritize and document tickets in Jira Service Management or similar ITSM platforms. • Investigate recurring incidents, identify potential root causes and collaborate with relevant teams on resolution. • Escalate complex issues appropriately while maintaining ownership and tracking progress. • Manage competing priorities in a high-volume support environment while maintaining service quality. • Configure, deploy and maintain laptops, mobile devices and peripherals using Microsoft Intune and other endpoint management tools. • Maintain accurate IT asset records, including device assignments, returns, replacements and inventory. • Support hardware lifecycle activities, including provisioning, repairs and secure disposal, in line with IT security policies. • Support employee onboarding and offboarding, including device preparation, access provisioning, equipment handovers and returns. • Assist with large onboarding waves, ensuring timely preparation, tracking and delivery of devices. • Troubleshoot Microsoft Teams Rooms, conferencing equipment and related AV systems. • Provide technical support for Microsoft 365, Teams and other workplace collaboration tools. • Identify opportunities to improve support processes, reduce recurring issues and enhance the employee experience. • Create and maintain technical documentation, troubleshooting guides and knowledge base articles. • Collaborate with distributed IT teams to ensure consistent service delivery across locations. • Communicate proactively with employees and stakeholders, setting realistic expectations and providing timely updates. • Follow established IT processes, security standards and escalation procedures. What you'll bring: • 3+ years of hands-on IT support experience in a corporate or enterprise environment. • Strong troubleshooting skills across Windows and macOS environments. • Practical experience supporting Microsoft 365, Microsoft Entra ID (Azure AD) and enterprise applications. • Working knowledge of Microsoft Intune or similar endpoint management tools. • Experience with ITSM platforms such as Jira Service Management. • Understanding of ITIL principles, incident management, request fulfilment and SLA-driven support. • Experience with hardware provisioning, device troubleshooting and IT asset management. • Ability to work independently, prioritize tasks and manage competing requests. • Strong communication and customer service skills, including handling challenging situations professionally. • A proactive, accountable and solution-oriented approach. • Comfortable working in a fast-paced environment with changing priorities. Nice to Have • Experience supporting large-scale onboarding and offboarding operations. • Familiarity with Snipe-IT or similar IT asset management systems. • Experience troubleshooting Microsoft Teams Rooms and audiovisual equipment. • Basic networking knowledge, including VPN, DNS, DHCP and connectivity troubleshooting. • Basic scripting knowledge using PowerShell or Bash. • Familiarity with Microsoft Defender and endpoint security concepts. • Experience working with distributed or international IT teams. • Awareness of ISO 27001, GDPR and IT security best practices. Are you interested even if you don't meet all the requirements? Apply anyway! We look forward to discovering your potential—regardless of whether your experience meets every single requirement. ☀️ What we offer: • Work at Germany's first green unicorn - Play an active role in shaping the solar energy transition. • The sun shines all over the world - At Enpal, you'll work with a highly motivated, diverse team of over 65 nationalities. • The ideal setup for your focus - We are convinced that excellent results are achieved when the conditions are right. That's why we rely on a hybrid working concept that gives you the freedom to always work in the way that best suits your tasks. Do you need new inspiration on an international level? With Workflex, we offer you the opportunity to relocate abroad for up to 30 days a year, depending on your responsibilities. • Grown-up business & startup spirit - In our modern office in Berlin-Friedrichshain, you'll find everything your heart desires, from height-adjustable desks and table tennis to stocked beverage fridges and barista coffee. • Your kick-start at Enpal - Onboarding day with a welcome bag, buddy program, and a team that really supports you. • Stay up to date & help shape the future - Transparent all-hands meetings, short decision-making processes, and an open feedback culture - without mistakes, there is no progress. • The energy transition can only be achieved together - At Enpal, you can expect legendary team spirit and unforgettable team events. • Your extra boost - 29 vacation days + one additional day off on Christmas Eve and New Year's Eve, discounted membership at Wellhub, and corporate benefits. Everything you need to help you achieve a good work-life balance. • Investing in your future – We don’t just think sustainably when it comes to energy, but also when it comes to you. Take advantage of our company pension scheme to build a solid foundation for your future, step by step. • Make your home smart – Sustainability starts at your doorstep. As part of our team, you’ll benefit from a permanent 25% discount on the entire Bosch Smart Home product range – for an even more efficient and connected home. At Enpal, we are proud of the diversity of our team. No decisions are made on the basis of skin colour, religion or religious belief, ethnic or national origin, nationality, gender identity, sexual orientation, disability or age, either during recruitment or employment. Enpal stands for a safe workplace and takes action against discrimination and harassment of any kind. Find more English Speaking Jobs in Germany on Arbeitnow