Senior Analyst, Data Operations and Analytics (all genders)

Hi there! Thanks for stopping by! 👋 Are you actively looking for a new opportunity? Or just checking the market? Well… you might just be in the right place! We're looking for a savvy Senior Analyst, Data Operations & Analytics to join our Data Office in Berlin and serve as the ultimate bridge between data, product, and business teams across our Hospitality vertical. You'll turn complex business questions into clear insights, reusable data models, and reporting that help teams understand their customers and business, make better decisions, and improve operational performance. If you're ready to combine strong analytical judgment, product and business understanding, and technical expertise to elevate data standards, and make a lasting impact, this is the opportunity for you! Lightspeed empowers the businesses at the heart of our communities, from standout retailers to unforgettable restaurants to renowned golf courses. We are a global team who fuel ambitions with technology and insight. From online and in-person operations to multichannel sales, payments, inventory management and data-driven insights, Lightspeed helps businesses grow, deliver exceptional customer experiences and run smarter across all channels and locations. Join our driven, diverse and inclusive team to find your people, accelerate your career and create tangible solutions that help local businesses thrive. What you'll be responsible for: • Develop a deep understanding of Hospitality’s business processes, systems, customers, and underlying data architecture to provide meaningful analysis and support operational excellence within the Pod. • Develop exploratory and reusable data models leveraging diverse data sources, supporting business partners with insightful datasets, reporting, dashboards, and clear analytical recommendations. • Translate complex and sometimes ambiguous stakeholder questions into well-defined analytical requirements, approaches, and solutions that address the underlying business need. • Be the bridge between the Data Office and the broader Hospitality organization, turning complexity into clarity and ensuring clear communication of assumptions, findings, limitations, and implications. • Identify opportunities to improve processes, systems, and data flows, and use analysis to help Hospitality teams make more informed and effective decisions. • Monitor and improve data quality by investigating discrepancies at the source, documenting findings, communicating impact, and driving continuous improvement across the relevant teams. • Collaborate with the Data Office to establish analytical standards and best practices, improve documentation and definitions, and mentor junior team members. And a little bit of.... • Stay up to date with developments, innovations, and trends in data, including state-of-the-art machine learning models and large language models (LLMs). • Contributing as part of the wider team to achieve organisational objectives even if this means doing things that aren’t strictly within the scope of your role. Who you are: • 4+ years in an analytical role, with strong experience in data operations, business intelligence, reporting, or process optimization. • Strong experience translating business stakeholder challenges and needs into technical requirements, analytical approaches, and practical solutions. • Excellent SQL skills, with the ability to work across complex data structures and multiple data sources; willingness to learn new tools and data systems. • Experience developing data models, datasets, dashboards, and reporting that are accurate, reusable, and accessible to business partners. • Experience in Hospitality, Finance, Accounting, Revenue Operations, Sales, or another operational business environment will give you a head start. • Strong business acumen and a knack for bridging the gap between technical challenges, analytical findings, and business strategy. • Enjoy tackling complex problems through meticulous research, structured analysis, critical thinking, and creative but pragmatic solutions. • Meticulous with data accuracy and quality, with a keen eye for spotting anomalies, investigating root causes, and understanding the impact of data issues. • Excellent verbal and written communication skills, with the ability to articulate complex problems, analytical results, and recommendations with clarity and impact. • A drive to deliver results, strong organizational skills, a self-starter mentality, and the ability to drive projects autonomously in a fast-paced environment. • Familiarity with GCP, BigQuery, Dataform, Looker, GitHub, and Salesforce is a plus. • Familiarity with Segment, Heap type of tools What’s in it for you: Come live the Lightspeed experience... • Ability to do your job in a truly flexible environment; • Genuine career opportunities in a company that’s creating new jobs every day; • Work in a team big enough for growth but lean enough to make a real impact. … and enjoy a range of benefits that’ll keep you happy and healthy: • Lightspeed share scheme (we are all owners) • Mental health online platform and counselling & coaching services • ​​Health and wellness benefit • Volunteer day to be able to give back to society! To all recruitment agencies: Lightspeed does not accept unsolicited agency resumes. If we have not directly engaged your company in writing to supply candidates for a specific vacancy, Lightspeed will not be responsible for any fees related to unsolicited resumes. Lightspeed is a proud equal opportunity employer and we are committed to creating an inclusive and barrier-free workplace. Lightspeed welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. Where to from here? Obviously, this has to be mutually beneficial: we want you to step into a role you love, and we want to offer you a place you’re proud to come to every day. For a glimpse into our world check out our career page here. Lightspeed is building communities through commerce, and we need people from all backgrounds and lived experiences to do that. We were founded in 2005, in Montreal’s gay village and our original members were all part of the LGBTQ+ community. The ethos of our business has been about inclusion from the very beginning, and we strive to provide a workplace where everyone belongs. Who we are: Powering the businesses that are the backbone of the global economy, Lightspeed's one-stop commerce platform helps merchants innovate to simplify, scale, and provide exceptional customer experiences. Our cloud commerce solution transforms and unifies online and physical operations, multichannel sales, expansion to new locations, global payments, financial solutions, and connection to supplier networks. Founded in Montréal, Canada in 2005, Lightspeed is dual-listed on the New York Stock Exchange (NYSE: LSPD) and Toronto Stock Exchange (TSX: LSPD). With teams across North America, Europe, and Asia Pacific, the company serves retail, hospitality, and golf businesses in over 100 countries. 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