Job description
Meet Urban Sports Club
We are among the leading platforms for sports and wellness in Europe, dedicated to inspiring people to live active, healthy lives. With just one membership we offer access to thousands of fitness and wellness experiences across the continent.
But what truly sets us apart? We believe our people are at the heart of everything we do. If you're curious about how we work, what we value and how you might grow with us, explore our Culture Hub & Career Opportunities.
*Big news: Wellhub and Urban Sports Club unite!*
Urban Sports Club is now a proud part of Wellhub, creating a global wellbeing ecosystem. Together, we connect 39,000 corporate clients and 97,000 wellness partners across 18 countries, offering millions of people even more ways to stay active and take care of their health.
The opportunity
We are looking for a Senior Product Manager for our Growth Operations team to build and scale the marketing technology and automation layer powering Urban Sports Club's B2C growth.
This role sits at the intersection of CRM, marketing technology, and data activation, with a primary focus on enabling and scaling our CRM infrastructure while extending its impact across paid acquisition, product, and partnerships.
You will act as the system owner and enabler, ensuring our tools, automation, and data are fully leveraged to drive efficient, personalized, and scalable growth.
What you will do
• You own the CRM infrastructure, optimizing Braze for scalability, lifecycle automation, and personalization
• You build and scale automated CRM and marketing workflows to improve efficiency and reduce manual effort
• You activate customer data by partnering with Segment to enable real-time audiences and data-driven growth use cases
• You extend CRM audiences across paid marketing channels to drive retargeting, suppression, and lookalike strategies
• You manage and integrate the MarTech stack, establishing best practices, governance, and scalable processes
• You drive AI adoption by implementing use cases that enhance CRM, content creation, workflows, and personalization
• You collaborate with growth, product, and partnership teams to deliver impactful, cross-channel customer activation
What you will need to succeed
• You have 4–7+ years of experience in MarTech, CRM Operations, or Marketing Operations
• You have hands-on experience with Braze, Segment, or similar CRM and customer data platforms
• You have a strong understanding of CRM systems, marketing automation, and lifecycle marketing
• You have experience working with marketing data, audience segmentation, and customer activation
• You have a solid technical foundation, including APIs, integrations, and data flows.
• You bring a problem-solving mindset with a focus on scalability, efficiency, and process optimization
• You are passionate about applying AI to improve marketing workflows, automation, and personalization
What's in it for you
• Free Urban Sports Club L Pro Membership + Friends and Family Discount: Stay active with free membership, plus discounts for friends and family.
• Flexible Work Model: Enjoy a hybrid work setup, balancing on-site and remote work options to fit your lifestyle.
• Extended Remote Work Options: Work up to 120 days remotely within the EU, the UK, and Switzerland, including 30 days outside the EU. You'll also have the option to desk-swap at our other European offices.
• WorkOUT Life Balance: Take advantage of 30 days of paid vacation annually, plus two additional days for volunteering, flexible working hours, and complimentary access to our mental health provider Open Up.
• Personal Development: Receive an annual budget of €1,000 for professional growth, with regular internal training sessions and weekly German and English language classes.
• Engaging Team Culture: Participate in regular team and company events along with wellness initiatives that help you stay productive, healthy, and engaged in a hybrid work environment.
Urban Sports Club is committed to providing a friendly, safe, and welcoming environment for everyone who applies for a position or already works with us, regardless of their sports preferences, gender, gender identity and expression, sexual orientation, disability, physical appearance, body size, race, age, or religion (or lack thereof).
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