Supply & Logistics Coordinator

About Nabu Casa Nabu Casa is the organisation behind Home Assistant, the world's largest free and open-source smart home platform used by over two million households. We were founded to ensure the project's sustainability, and in 2024, we partnered with the Open Home Foundation to protect and promote a wide range of open-source initiatives. Our guiding principles—privacy, choice, and sustainability—are embedded in everything we do, from our architecture to our community. We are a profitable company with no external investors. Our funding comes directly from users who subscribe to Home Assistant Cloud and purchase Home Assistant hardware, ensuring our only stakeholders are our employees and our users. We also support other open-source projects, including those focused on hardware, standards, and voice technology. The Role Nabu Casa is looking for a Supply Chain Coordinator to own the flow of our hardware products — from manufacturers to distributors, and ultimately to the homes of the people running Home Assistant. As the official provider of Home Assistant hardware, we ship to a passionate global community, and this role is central to keeping that operation running reliably. You'll own the day-to-day: purchase orders, manufacturer coordination, logistics, distributor support, inventory, and RMA handling — and you'll be the person who turns how we do these things into documented, repeatable processes. As part of our continued commercial growth, we are expanding the Commercial team with several key hires that will help shape the next phase of Nabu Casa’s global operations and partner ecosystem. This role will play an important part in supporting and scaling our international hardware operations across regions and distribution channels. We're hiring because we're growing fast and need someone to take full ownership so the work scales with us. You'll have real autonomy from day one: if a shipment is delayed, a distributor has an urgent issue, or stock needs to be allocated across regions, you take it and drive it to resolution. You'll work closely with our Global Channel Manager, Hardware team, and Finance team, and directly with manufacturers, distributors, and logistics partners. You'll be part of the Commercial team and report to our VP Commercial, based in Norway. Why this role, and why now • You'll own a function, not a queue. This is a step up for someone who has coordinated logistics or supply chain inside a more structured company and is ready to run the whole thing themselves. Success looks like the supply chain operating well without anyone above you in the daily detail. • You'll build the structure, not just maintain it. We're small and deliberately light on process. You'll bring the good practices you've seen elsewhere, document them as SOPs, and shape how this function works as the company scales. • It's operational and strategic. Beyond running the day-to-day, you'll analyse forecast data to decide when and how much to order, and use modern tools — including AI-assisted workflows — to do it well. • AI works for you here. We invest in AI to support our people, not replace them. • Stable and mission-driven. Profitable, no investors, funded by the community we serve. You're building something that lands in millions of real homes. What You'll Do • Own the end-to-end flow of hardware products from manufacturers to distributors across multiple regions • Place and manage manufacturer purchase orders and track them through to delivery • Coordinate directly with manufacturers on lead times, production schedules, shipment planning, and day-to-day issues • Support distributors with back-office tasks: order coordination, delivery updates, and issue resolution • Manage order flow, inventory updates, and data in NetSuite • Handle partial deliveries, stock allocation decisions, and inventory coordination across regions • Coordinate global logistics with freight forwarders and logistics partners • Run the RMA process end to end, including coordination, root-cause tracking, and reconciliation with manufacturers • Analyse forecast data and inventory levels to support purchasing decisions on when and how much to order • Create and maintain standard operating procedures and supply chain documentation • Identify bottlenecks and continuously improve the supply chain as the company scales • Work cross-functionally with the Hardware, Commercial, and Finance teams to keep everything aligned What You Need To Have • 4+ years in supply chain, logistics, purchasing, or operations, with direct, hands-on ownership of the work • Direct experience coordinating with manufacturers — placing and managing purchase orders, and working with them on lead times and production schedules. Experience with factories in China (or elsewhere in Asia) is strongly preferred • Cultural fluency communicating with international manufacturing partners, particularly in Asia — you understand professional norms and know when directness or informality is and isn't appropriate • A practical grasp of inventory management, stock allocation, and partial deliveries — you've solved these problems for real, not just in theory • Experience coordinating international shipments and logistics • Experience with an ERP system (NetSuite, SAP, Odoo, or similar) and confidence placing POs and managing deliveries within one • A track record of bringing structure: documenting processes, writing SOPs, and improving workflows — ideally drawn from a company that already had solid supply chain practices you can adapt for us • The ability to operate independently with minimal structure and high ownership in a fast-moving environment • An analytical mindset — comfortable using reporting and forecast data to drive decisions • Strong organisational, problem-solving, and communication skills It would be great if you also have • Specific experience with NetSuite • Experience in hardware, consumer electronics, or e-commerce operations (e-commerce is a great fit if you've had direct contact with manufacturers) • Familiarity with AI tools and automation workflows • Experience supporting distributor or channel operations • Personal experience using Home Assistant, and an affinity with open-source, community-driven products What we offer You Nabu Casa is a fully remote company that uses Remote to employ people from all over the world. You will be a normal salaried employee in your country, and no work visa is required. This is a full-time position for 40 hours per week. Because we are a fully remote company, there is no fixed schedule. For the purpose of team communication, we do try to ensure at least 3 hours of overlap in the workday. You will be part of the Commercial team, and you will report to our VP Commercial, based in Norway (UTC +01:00 / +02:00). Core to the establishment of Nabu Casa was the well-being of the people building Home Assistant. We will provide all the benefits required by the country you reside in. However, we also want to make sure all our employees, regardless of country of origin, get at least a minimal set of benefits, including: • Five weeks (twenty-five days) of paid time off • Fourteen days of paid sick leave if your country/laws treat them as unpaid • Six weeks of paid and six weeks of unpaid parental leave to be used in the first year after birth. We will provide the missing days if your country/laws do not provide such compensation • A budget to equip your home workspace once you start. After three years, you may keep this equipment for personal use • A monthly smart home budget to ensure you keep up-to-date with the latest that smart homes offer • A 50% contribution to your internet connection fee at your home workspace • If you are currently working on Home Assistant-related side projects, you can spend work time maintaining them When first offering a position to a new member, Nabu Casa aims to provide a total compensation package that matches the 75th percentile for the new hire's role, seniority, and local market rates. In our primary operating countries, the approximate yearly compensation will be the following: Greece: 34.000 - 46.600 EUR Hungary: 15.000.000 - 19.600.000 HUF Italy: 49.100 - 67.100 EUR Poland: 260.000 - 330.000 PLN Portugal: 44.500 - 59.700 EUR Romania: 178.000 - 221.000 RON Spain: 49.000 - 68.000 EUR UK: 56.200 - 74.000 GBP • Other countries: Compensation can be discussed during the first interview. About Us Nabu Casa funds the development of Home Assistant and other projects at the Open Home Foundation. Nabu Casa is best known as the organization driving the development of Home Assistant, the world's largest free and open-source smart home platform. More than two million households benefit from its home automation capabilities. Powered by a worldwide community of open-source developers, GitHub ranked it the most active open-source project in the world in 2024. We were initially founded to ensure that the development of Home Assistant would remain sustainable as it kept growing, but over time it has grown to support more open home initiatives. In 2024, the Open Home Foundation was formed to protect these open-source projects and ensure they thrive into the future. Nabu Casa is a commercial partner of the foundation, and our principles are aligned with a joint commitment to privacy, choice, and sustainability in the smart home. These are the values that we put at the heart of every decision we make. It's woven into our architecture, licensing, community, and everything else. Nabu Casa is profitable, has no external investors, and our only funding comes from people subscribing to Home Assistant Cloud and buying Home Assistant hardware. That means the only stakeholders we have to concern ourselves with are our employees and our users. 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